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shipping practices
Q: When can I expect my delivery?
A: Our delivery partners aim to bring your order to you within 1-2 business days throughout the UAE.
Q: What are the delivery fees?
A: Delivery is a flat AED 15 within the UAE. Orders over AED 150 qualify for free delivery!
Q: How do I return a damaged product?
A: Please email us at sales@filbertsglobal.com to arrange a return for damaged items.
Q: Who covers shipping for returns?
A: For damaged products, we’ll cover the return shipping cost.
Q: How long will it take to receive my exchange?
A: Delivery times for exchanges may vary by location. Feel free to email us at sales@filbertsglobal.com for more information.
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