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FAQ
Q: What is your refund policy?
A: Unfortunately, we do not accept returns for perishable items.
Q: Do you offer exchanges for products?
A: Yes, we do. We only replace items if they are defective or damaged. Please contact us at sales@filbertsglobal.com for further assistance.
Q: How do I initiate the return process for a defective or damaged product?
A: Please send us an email at sales@filbertsglobal.com to arrange for the return of the product.
Q: Who is responsible for the shipping costs associated with returning an item?
A: You will be responsible for covering the shipping costs for returning your item. Additionally, shipping costs are non-refundable.
Q: How long will it take to receive the exchanged product?
A: The time it takes for the exchanged product to reach you may vary depending on your location.
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